FAQs

Scroll down to find the answers to these questions  

What are your delivery charges and times?

We offer free UK delivery on all orders over £30 and we ship worldwide. Orders are normally dispatched within two working days of receipt of the order, often on the next working day.

Please see the delivery information page for more details

 

Which payment methods do you accept?

We can only accept payments in UK£.  The currency converter on our site allows you to see prices in different currencies, but orders will be processed in pounds sterling (GBP).

We really love Bank Transfers as they cost us the least to process, so call us if you'd like me to send our bank details. On our site, we accept all major credit cards except American Express and you can also pay via PayPal.

Alternatively, you can call us on 01395 488 069 with your card details, if you prefer to talk to a human, any working day before 2pm. 

If you would like to buy one of the originals, contact us and we can tell you whether it is still available and give you any other information you may need.

Where can I see your pictures in the flesh, so to speak?

Otterton Mill Gallery Otterton Near Budleigh Salterton, East Devon 

Hicks Gallery Wimbledon, London

Frivoli Gallery, Chiswick, London

INC, Exmouth Devon

Signed & Numbered, Prahran, Melbourne, Australia 

Where can I buy Fill-me-in products?

We have many more shops and galleries stocking Fill-me-in range, please email us if you'd like to know if there is one close by. We will put up a stockists list asap.

What is your Returns Policy?

Please let us know about any shortages, faults or damages within 48 hours of delivery and we will rectify the problem.

Under the Consumer Protection Distance Selling Act you are entitled to a full refund, provided the item is returned within 7 days of receiving the goods in perfect condition with its original packaging.  Please email us if you are going to do this.

Please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit.

Delivery charges and returned postage will only be refunded if an item is faulty.

What is a Giclee Print?

All of Moose Allain's prints are professionally printed in the U.K. by a specialist  printer, who is approved by the Fine Art Trade Guild. They are printed using a high quality printing process called Giclée Printing. A giclée (pronounced ‘Zhee-klay’) is the term for a high quality fine art digital print and refers to ink sprayed from a highly specialised large format printer.  He uses fade-resistant, archival inks and prints on 255-300gsm 100% Cotton, acid free archival paper.  This process ensures that, if kept out of the sun, your prints will remain true for many, many years. Giclée art prints are commonly found in museums, art galleries, and photographic exhibitions.

Does Moose do commissions?

Moose is happy to discuss any commissions or other projects, just contact us with your ideas. What have you got to lose?

Copyright

The copyright of this site and the products within it are retained by the artist. Images, logos, descriptions or text from our site must not be reproduced without written permission.

Who is liable for customs charges?

World of Moose is not liable for any customs charges made in the recipients countries. The customer is completely responsible for these charges.

What is your Privacy Policy

We respect your privacy and take this issue seriously. Information you provide to us is treated as confidential. We do not make the names and addresses of our contacts, clients or suppliers available to other organisations.

We will track where users are going on our website so we can continue to improve the site. When we do this, information is compiled as group data so no personal information is gained about an individual user. 

When you place an order with us, we ask for information such as your name, e-mail address, delivery address, contact details. We keep a record of this information. All this is necessary for us to fulfill the orders you place with us. We give you the chance to join our mailing list when you place an order, you can unsubscribe at any time, just email us or click the link on our emails.

We also keep a record of your purchases with us; this means we can deal a lot quicker with any problems you may experience with your order.

We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.

Where is best to hang my artwork?

We can tell you where not to hang it....Do not hang any prints or original artwork in direct sunlight. High or low humidity can also cause damage to artwork. Do not hang directly over any heat sources such as radiators or close to air conditioning units, and definitely not in the bathroom, though the toilet is often a great place to contemplate one of Moose's highly detailed pieces.

Rules for Retweet Giveaways

Directly RT the original tweet after 12 noon GMT 1st Feb and before 12 noon GMT 2nd Feb to be entered into the draw for 1 of 5 signed books. 5 names will be randomly selected and announced before 8pm GMT 2nd Feb. We cannot access names from locked accounts, please contact us before12 noon GMT 2nd Feb with proof of the RT if you want to be included. Multiple retweets from the same account will only counted as one entry.  Quote tweets will not be included.